Customer Service

PERSONALIZATION
IF IT CAN BE PERSONALIZED, WE DO IT FOR FREE! For our exclusive line of personalizable accessories, including hooded towels, bibs & burp cloths, travel & cosmetic cases for children (and adults too!), and much more. Unless specified during the checkout process, the name/initials will be embroidered exactly as specified in the order, in the color and font that best match the item. When monogramming a name of THREE initials, the initial in the middle typically represents the person’s LAST NAME and is embroidered slightly larger than the outer two letters, which represent the person’s first and middle names.
ORDER PROCESSING
Most orders ship within 2 business days, INCLUDING items that are personalized. For expedited orders: please order before 12 p.m. EST for same-day shipment. For expedited orders requiring personalization: please allow one business day for processing, order will be shipped the following business.
RETURNS & REPLACEMENTS
At Give Wink, we strive to make sure you will be beyond happy with your order. Most items can be returned within 30 days of delivery if unopened and unassembled, in original condition and in the original packaging, complete with all tags, instructions, and blank warranty cards. Please call Customer Service at 305.705.3341 before returning any items to receive a Return Merchandise Authorization (RMA) number. Custom bedding and personalized item sales are final and not returnable or exchangeable. If the return is not due to damaged, faulty, or incorrect merchandise, you will be responsible for the return shipping costs. For items delivered via freight service, including most furniture items, the amount of the return shipping charges will be deducted from your refund. Please pack your merchandise in the original shipping box, enclose a copy of your packing slip, and insure the package for the full value of the merchandise being returned.
ORDERING & REGISTRATION
Place any items you wish to purchase in the shopping cart by clicking “Add to cart” from the product list view or within the specific product(s) detailed view page. When you are done shopping, follow our easy-to-use checkout process, as either a guest or a registered customer. Be sure to register to receive promotions, to be able to track an existing order, you’re your order history, create a wishlist, and make any future purchase checkouts faster and easier!

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