HOW CAN WE HELP YOU?

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Order Support

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Embroidery

Do you need help with our custom products?

Shipping

How long does it take to ship?

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Order Support

  • Where are you located?

    520 S Dixie Hwy Hallandale Beach, FL 33009.

  • Can I visit the Give Wink showroom?

    Our showroom is open for in-person shopping by appointment only, Monday - Fridays 9 am - 5 pm. To book an appointment you can:

    • Email help@givewink.com
    • Call or Message us on WhatsApp 305.705.3341

  • Can I pick up my order? 

    Local customers wanting to pick up their orders (and save some $ on shipping costs) can select in store pick up during check out. You can pick up your order after you receive a notification that your order is ready during our regular store hours.

  • How do I contact customer service?

    You can reach a gift guru by

    • Emailing help@givewink.com
    • Calling 305.705.3341 or WhatsApp (include QR code).

    A member of our team will get back to you within 24 hours or on the next business day between 9 am and 5 pm EST.

  • Can I change or cancel my order?

    To modify or cancel your order please do so as soon as possible by:

    • Emailing help@givewink.com
    • Calling or WhatsApp 305.705.3341

    If your order is already in production, we cannot change or cancel your order. There are no exceptions to this policy.

  • Why was my order canceled?

    We apologize if your order was canceled. Some items may have become unavailable or there may have been an inventory discrepancy by the time your order was processed. A gift guru may contact you via phone or email to offer you a close alternative or provide you with a new ETA. If we don’t hear back from you within 24 hours ,we will automatically cancel your order and process a refund.

  • How long will it take to receive my order?

    For in-store pickup orders, you will receive a notification once your order is ready, between, 2-3 business days after your order is received.

    For orders being shipped, transit time varies from carrier to carrier and where it is going. While we will do our best to get your order out as soon as possible we are not responsible for transit/carrier delays. Monitor your order shipment by checking the tracking number provided by email.

  • What type of payment methods do you accept?

    We accept all major credit cards and debit cards. All prices on our site are in USD.

    We also accept Venmo and Zelle, just make sure after check out to manually send the amount on Venmo @francinedelarosa or Zelle 305.793.0180.

  • Does sales tax apply to my order?

    All applicable taxes will be automatically calculated and charged during checkout.

  • How can I purchase a gift card?

    Give Wink gift cards are digital, you can purchase them online. You will receive an email including your gift card sequence number and value within 1 hour. The gift card will also be automatically sent to the recipient’s email address added at checkout.

  • Are there discount restrictions?

    Depending on the sale you will find a note with the restrictions of said sale. Only one discount code can be applied per order.

  • Can you gift wrap my order?

    Yes! At checkout there’s an option that says “Please gift wrap my items for FREE” just make sure you click on that box and your gift will arrive even more beautiful!

  • Can I include a gift message?

    Yes, of course! Write your message in the notes section of your order and we will hand write your message on a card and include it with your gift.

Embroidery

Please enter your text EXACTLY as you would like to see it. For example, if you type it in all CAPS, it will be embroidered in all caps.

All personalized items are final sale.

  • Is personalization included or is it additional?

    • All Give Wink items include a simple embroidery - 1 word, name or up to 3 initials in one our regular fonts (shown in our fonts tab).
    • All Premium Fonts (multicolored fonts shown in our fonts tab) have an extra cost of $5 per letter.
    • All motifs/embroidered patches/icons are also additional. The price will be automatically added when you make the selection.

  • How long does it take to personalize my order?

    Because our orders are personalized in house (instead of using 3rd parties) our turnaround time is lighting fast! We take great pride in that! General turnaround time is 2-3 business days but sometimes it can be even less. Please note that our turnaround time is subject to change without notice depending on the season.

  • I need my order on the same day or faster than the regular turnaround time.

    Life is sticky and sometimes waiting 2-3 days is just not possible. We get it. We are happy to turn around on the same day. There is a $10 rush fee/item that will be added to all same day orders. There are no exceptions to this policy as we have to interrupt our production schedule in order to accommodate rush orders.

  • How do I review my embroidery before placing my order?

    Our customizer tool will show you a preview of how your item will look once personalized.

    Note: The customize tool is a close (but not exact representation) of what your final piece will look like. Colors, size/proportion, and placement may vary slightly. You’ll also have a chance review your personalization details in your cart below each item where you will see color, font, and text as you entered it.

  • How do I add a motif/icon?

    To add motifs, please use our “Name and Motif” option.

  • Are there any character limitations for embroidery?

    The number of letters/characters varies by product. While there are some items that allow for multiple words/lines of embroidery, others may only allow 2-3 characters/initials. The customizer tool will not allow you to add more characters than can actually be embroidered.

  • Can I purchase an item, leave it blank and embroider it later?

    Absolutely! Should you buy a blank item, you can always bring it in or ship it back to us to have it embroidered. Actually, we encourage you to take advantage of sales or promotions, stock up and save for future orders. Additionally, you can gift a blank item and the recipient can also bring it in to embroider.

    Note: You will be responsible for shipping fees and premium embroidery fees if applicable.

  • Can I bring in my own items to be embroidered? 

    We’d love to help you personalize your items. Fee will depend on the kind/type of item, size, quantity, and word length.

  • I got a personalized gift but the spelling is incorrect.

    While this is extremely frustrating for you (and for us), we cannot modify/exchange an order that was embroidered according to the instructions on the order.

Shipping

  • Do you offer free shipping?

    Yes, we offer free shipping on domestic orders greater than $200. Some exclusions apply.

  • Do you ship internationally?

    Yes, we ship worldwide.

  • If I order both embroidered and non-embroidered pieces, will they ship together? 

    All items on an order will ship together to the ship to address provided.

  • What if I need to send items to different/multiple addresses?

    Items needing to be shipped to different addresses will have to be ordered separately.

  • What happens if my package is lost or missing?

    Give Wink is not responsible for any missing packages or issues caused by the shipping carrier at your destination or in transit.

    We suggest filing your claim directly with the carrier.

  • Can I change my shipping address?

    If your order has not yet shipped, please contact our support team and we will gladly assist you. Additional shipping charges may apply.

  • Where do you ship from?

    We ship from our showroom in Hallandale Beach, FL.

  • How can I track my order?

    Once your order is shipped, an email will be sent to you with tracking information.

  • Can I delay the shipment of my order?

    Certainly! If you wish to place an order but delay its shipment to a later date, please include that in the notes section of your order or contact customer service.

Product Care

  • What is your warranty?

    If your items are misbehaving, reach out to us and one of our support experts will do their best to assist.

Company

  • I have press or marketing inquiries, who can I reach out to?

    Please send your inquiry to veronicarm@givewink.com